Responsibilities

• Lead and coordinate shift-based IT operations and ensure smooth service delivery.
• Act as the primary escalation point during assigned shifts.
• Support incident recovery activities for production and customer-impacting issues.
• Investigate system and application logs to identify operational issues.
• Execute operational tasks and recovery actions based on defined runbooks and SOPs.
• Assist in implementing temporary workarounds to restore services under guidance from Technical Leads.
• Monitor systems and applications using tools such as Grafana and respond to alerts.
• Manage incidents, service requests, and problem tickets using Jira or ITSM tools.
• Perform shift handover, reporting, and documentation.
• Ensure SLA compliance and service availability during shift hours.
• Support Root Cause Analysis (RCA) by collecting logs, evidence, and incident data.
• Contribute to maintaining and improving knowledge base and operational documentation.
• Guide and support shift engineers and junior team members.
• Coordinate with internal teams and escalate to Technical Lead Engineers when required.
• Participate in scheduled maintenance activities and operational tasks.

Compensation & Other Benefits

• Attractive salary package
• Weekly 2 holidays
• Performance-based increments
• Exposure to Japanese enterprise IT environments
• Career growth and leadership opportunities
• Training and continuous learning support
• Professional and ethical work culture